FAQ

SHIPPING

What shipping methods do you use?
We use EMS (express) and Registered Airmail, depending on the country. We use EMS for shipments to USA, UK and Australia, and Registered Airmail to other countries. Since the packages are tracked, all packages need to be signed at delivery.

Where do you ship?
We currently ship to United States, United Kingdom, Australia, all Asian countries and Brazil. For more details about shipping to various countries, please visit our Buy Now page.

Do you ship to PO Boxes in United States?
Yes we do.

What happens if the package is lost in customs?
In our experience only about 3% of the packages get stuck in custom or encounter any problems. If this happens, we will re-ship your package free of charge. If you haven’t received your package in two weeks (three weeks for Registered Airmail) please contact us, and we will sort it out.

Where do you ship from?
Mumbai, India. This is where Modalert by Sun Pharma is produced. We ship 6 days a week, every day except for Sunday and public holidays. We have mastered our fulfillment processes and most of the time (roughly 90% of orders) we can process a purchase, ship and provide you with a tracking code within 24hrs of payment.

PAYMENT

What payment methods do you accept?
Credit Cards (VISA and MasterCards) and Bitcoin.

My credit card payment didn’t go through, but my credit card is valid! Why?
Credit card processors have a system designed to reject transactions that could be fraudulent. Unfortunately this system doesn’t always work perfectly (similar to a SPAM filter for email!) and sometimes also rejects payments coming from perfectly honest customers. If your payment was rejected, we recommend paying with PayPal – please contact us to proceed.

What is BitCoin? How do I pay with Bitcoin?
Please check out http://www.weusecoins.com/ to understand how Bitcoin works.
If you’d like to pay with Bitcoin, please simply add whichever products you’d like to buy to your cart and then choose Bitcoin as your payment method – it will be specified how many BTC you have to pay, based on current USD/BTC exchange rate.

OTHER QUESTIONS

What products do you offer?
Our main product is modafinil – we sell the brand Modalert made by Sun Pharma, 200mg. We also started offering armodafinil, which is a newer version of modafinil, sold under the brand Waklert 150mg, also made by Sun Pharma – you can learn more here. In case you never tried modafinil, and are unsure which one to get, we recommend trying both – we recently introduced packages containing both, available here –armodafinil vs modafinil.

What are nootropics?
Nootropics (also known as smart drugs) are drugs and other substances that improve mental functions such as cognition, memory, intelligence, motivation, attention, and concentration. By definition they are neuroprotective or/and extremely nontoxic. You can learn more about nootropics on Smarter Nootropics and on Wikipedia.

Do I need a prescription?
No, because in India, Modafinil (Modalert) is a OTC (over the counter) drug, therefore prescription is not required.

Is this legal?
Yes. All shipments are dispatched through a legal pharmacy. As noted above, Modafinil is an over the counter drug in India.

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